The recent shifts in client behaviour and expectations are forcing law firms to change how they connect with and serve clients. Those that do not adjust to the “new normal” will quickly be left behind. History clearly shows that firms and organisations that prioritise client experience realised three times more returns compared to those that did not. There is no time to wait. The good news is that there is now a proven formula for executing client experience transformations. This session is dedicated to sharing this winning formula with you so that you can implement it in your practice immediately. It comprises specific steps across three core building blocks. By combining all three building blocks, lawyers and firms can create a competitive advantage in their industry. A great client experience will also positively influence your referrals, retention rate, and reputation. Best-selling author and global authority client relationship advocate, Itzik Amiel, has seen this approach deliver powerful. Make sure you join this top session to learn what works and how to develop your winning client experience in order to keep your clients for lifetime.This session will cover three main points:

• the three building blocks of good client experience to consider for your law firm;
• learn how a great client experience can result in spreading a good word-of-mouth which can facilitate the firm’s growth; and
• how to get started in developing a good client experience process – learn step-by-step how to develop a winning client experience process, specifically tailored to your firm, which will get you results faster.