New technological tools are becoming available for banks and fintechs to exploit ‘big data’, the very large volumes of data that traditional data processing software simply couldn’t handle. These have the power to transform how banking services are delivered to customers. Big data algorithmic analytics, especially when combined with ‘open banking’ and fast identity-checking technology such as biometrics means that financial providers are better placed to tailor products for consumers and speed up the delivery of services. However, these developments cannot race ahead unchecked. For the technology innovations to work, they need to be successfully integrated into the legal and regulatory landscape of consumer protection. This panel will discuss that legal and regulatory landscape and consider how it might evolve in the future.