In mid-2024, the UK enacted a law quashing the convictions of hundreds of sub-postmasters after many were wrongly prosecuted for theft and fraud due to accounting errors in the software – Horizon – used by their employer, the Post Office. This scandal, alongside other recent controversies, has placed the spotlight on IT outsourcing projects and the potential pitfalls, both for buyers and for the public.

Considering the issues are:

• Paul Chapman, Senior Fellow, Said Business School at the University of Oxford
• Vik Khurana, Vice-Chair of the IBA Outsourcing and Managed Services Subcommittee and IT partner at Bristows law firm in London
• Tom Denwood, Chief Digital Officer at Population Health Partners in New York

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The Post Office Horizon IT Inquiry is ongoing.

‘We are deeply sorry for the suffering caused to so many people by Post Office’s past actions…’ Statement from Post Office

‘The Fujitsu Group regards this matter with the utmost seriousness and offers its deepest apologies to the sub-postmasters and their families’ Statement from Fujitsu