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DTSTAMP:20260406T004412Z
DTSTART:20221102T183000Z
DTEND:20221102T194500Z
SUMMARY:Client relationship management (CRM): practical tips to build rel
 ationships with your clients and useful tools to nurture and maintain it
 
DESCRIPTION:We\, as lawyers\, often try to make success too complicated. 
 We focus on all of the little fragmented components\, while ignoring the
  one thing that matters. The key to legal practice success is winning an
 d keeping clients. And the key to winning and keeping clients is\, and h
 as always been\, relationships. How would you grade your client relation
 ships on a scale of 1 to 10 right now? Client relationship management (C
 RM) strategies have steadily become integral to businesses around the wo
 rld\, as increased access to data has given companies the ability to ana
 lyse and manage all steps of the customer acquisition and retention proc
 ess. Law firms are also coming to recognise the value of client relation
 ship management\, and how it can support a firm in gaining and maintaini
 ng clients. Why is client relationship management important? Are firms e
 ffectively managing relationships? How do firms cultivate positive relat
 ionships with clients and leads\; and is a way to accelerate the process
 ? There is a growing awareness that both basic legal services and some m
 ore advanced services can be delivered inexpensively through other ways.
  Strong relationships with your existing clients may partially buffer yo
 u from these changes. Yet to thrive and continue to attract and retain y
 our existing clients\, you need to change with the times. Do not miss th
 is top session packed with strategies and tools by one of the global lea
 ding authorities of relationship building for professionals\; advocate I
 tzik Amiel. Join to learn effective and proven client relationship strat
 egies\, processes\, and systems that help you develop clients for life. 
 As the delivery of legal services and attorney-client relationships evol
 ve\, developing your client relationships strategy gives you the tools t
 o create and cement relationships with existing clients. In this session
  we will cover four main points:\n\n1) Selected client relationships str
 ategies that work\nA selection of proven client relationship management 
 strategies to consider for your law firm.\n\n2) The client growth matrix
 \nKnowing how to build the right relationships with clients on a firm le
 vel as well as individually with the relevant people in the firm.\n\n3) 
 CRM system - a must or good to have?\nInsights and strategies on system 
 to manage client relationships. Innovative ideas on personal CRM (vs. fi
 rm's CRM).\n\n4) Tools to manage\, nurture and maintain client relations
 hips\nTools that give you a systematic approach to maintain and strength
 en client relationships and trust.\n
LOCATION:Room 229 A\, Level 2
UID:9d27d812-b92e-4e03-b261-8a1b95d3c829
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